Privacy Policy

Effective Date: March 29, 2025

1. Introduction & Agreement to Policy

Welcome to Ideal Performance Group Inc ("Company," "we," "us," or "our"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. By accessing or using our SaaS platform for appointment confirmations, reminders, promotions, and automation services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect the following types of information when you interact with our services:

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  • Personal Information: Name, phone number, email address, and other contact details voluntarily provided.

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  • Website Usage Data: IP address, browser type, device details, and interaction data collected via tools like Google Analytics.

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  • Cookies & Tracking Technologies: Used to enhance user experience and optimize our platform.

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  • Account & Usage Data: When signing up for our services, we collect usage behavior within the IPG platform (e.g., workflows triggered, messages sent) to enhance your experience and provide support.

3. How We Use Your Information

We use your information for:

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  • Appointment & Service Communications

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  • Marketing & Promotions

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  • Improving Our Services

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  • Automated Processing: We may use AI and automation tools to analyze user behavior, personalize communications, and optimize service delivery. These processes do not involve decision-making that produces legal or similarly significant effects.

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  • Email & SMS Tracking: We may collect data on how users interact with our emails and messages (e.g., opens, clicks) to improve communication relevance and performance.

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  • Legal & Compliance Purposes

4. A2P Compliance (Automated Messaging Regulations)

By providing your phone number, you consent to receive automated text messages for appointment reminders, confirmations, and marketing communications.

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  • You can opt out at any time by replying "STOP" to any message.

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  • Standard messaging rates may apply.

5. Legal Basis for Processing (GDPR Compliance)

We process personal data based on:

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  • Consent: When you opt in to receive promotional messages.

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  • Contractual Obligation: For providing appointment-related services.

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  • Legitimate Interest: Enhancing services and maintaining security.

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  • Legal Compliance: Meeting regulatory obligations.

6. Your Rights (GDPR & CCPA)

Under GDPR (EU Users):

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  • Access, correct, or delete your personal data.

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  • Withdraw consent at any time.

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  • Restrict or object to processing.

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  • Request data portability.

Under CCPA (California Residents):

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  • Know what personal data we collect and how we use it.

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  • Request deletion of your data.

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  • Opt-out of data sales (We do not sell personal data).

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  • Non-discrimination for exercising your rights.

To exercise your rights, contact us at: [email protected]

7. Data Security & Retention

We use industry-standard security measures to protect your data. Personal information is retained only as long as necessary for business or legal purposes.

8. Information Disclosure to Third Parties

• • We do not sell personal data.

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  • We may share data with trusted service providers for appointment management, marketing, or legal compliance.

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  • We may disclose information when required by law or to protect our rights, property, or safety.

9. Third-Party Links & Remarketing

• • Our platform may contain links to third-party websites. We are not responsible for their privacy policies.

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  • We may use remarketing ads (e.g., Google Ads, Facebook Pixel, TikTok Pixel, or GoHighLevel tracking scripts) to show targeted promotions to previous visitors. This does not involve collecting personally identifiable information.

10. Children’s Online Privacy Protection Act (COPPA) Compliance

Our services are not intended for children under 13. We do not knowingly collect data from individuals under this age. If you believe we have collected such information, please contact us for removal.

11. Personal, Financial, & Property Information

If you provide contact details or financial information, we use it only for the intended service and do not share it with third parties except as necessary to fulfill your request.

12. Online Privacy Policy Only

This Privacy Policy applies only to data collected online through our website and SaaS platform. It does not cover offline interactions or data collected through other channels.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised Effective Date. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

Ideal Performance Group Inc

7714 Bles Ave Apt B

Baton Rouge, LA 70810

Phone: 888-489-2957

Email: [email protected]