Effective Date: March 29, 2025

Welcome to Ideal Performance Group Inc. ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our SaaS platform for appointment confirmations, reminders, promotions, automation, and AI-powered services (the "Service").

By using our Service, you agree to comply with and be bound by these Terms. If you do not agree, do not use our Service.

1. User Eligibility

To use our Service, you must:

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  • Be at least 18 years old or have a legal guardian’s consent.

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  • Have the legal capacity to enter into a contract.

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  • Ensure that your use complies with all applicable laws and regulations.

2. Account Registration & Responsibilities

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  • To access certain features, you may be required to create an account.

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  • You must provide accurate, up-to-date information and maintain account security.

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  • You are responsible for all activities that occur under your account.

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  • We reserve the right to suspend or terminate accounts that violate these Terms.

3. Acceptable Use Policy

You agree NOT to:

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  • Use our Service for fraudulent, illegal, or abusive purposes.

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  • Send spam, unauthorized marketing messages, or misleading content.

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  • Interfere with or disrupt the Service (e.g., hacking, introducing viruses).

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  • Use automated bots, scrapers, or other unauthorized tools to access or interact with our platform.

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  • Impersonate others or misrepresent your identity.

4. Messaging Compliance (TCPA, GDPR, CCPA)

By using our SMS and email messaging features, you confirm that:

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  • You have obtained prior consent from recipients before sending marketing messages.

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  • Recipients can opt out anytime by replying “STOP” (SMS) or clicking "Unsubscribe" (email).

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  • You comply with TCPA, GDPR, and CCPA laws regarding privacy and messaging.

Automated Text Messaging (A2P) Compliance

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  • Automated texts must comply with carrier regulations.

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  • We are not liable for penalties due to non-compliant messaging.

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  • Users are solely responsible for legal compliance in all communications.

5. Payment & Billing

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  • Certain features may require subscription fees (pricing displayed on our website).

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  • You authorize us to charge your payment method for applicable fees.

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  • Refunds are not provided unless required by law.

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  • Cancellations take effect at the end of your current billing cycle. No refunds are issued for partially used subscription periods.

6. Content Ownership

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  • All platform content (text, images, logos, videos, software) is the property of Ideal Performance Group Inc. or its licensors.

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  • You may not copy, modify, distribute, or use any content without our written permission.

7. Third-Party Links & Services

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  • Our platform may include links to third-party websites and tools (e.g., payment processors).

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  • We do not control these third parties and are not responsible for their content or policies.

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  • Users should review third-party terms before engaging with external sites.

8. Service Availability, AI Features & Limitations

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  • We strive for 99.9% uptime, but do not guarantee uninterrupted service.

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  • We are not liable for outages, technical failures, or third-party disruptions.

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  • AI & Automation Features: Our platform includes features powered by artificial intelligence and automated systems. While designed to improve performance, these tools may produce automated decisions or actions. Users are responsible for reviewing and validating all outputs before acting on them.

9. Termination of Service

We reserve the right to suspend or terminate accounts if:

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  • Users violate these Terms or applicable laws.

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  • Unauthorized messaging or spamming occurs.

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  • Payments fail or accounts become delinquent.

Upon termination, you must immediately stop using the Service.

10. Limitation of Liability

To the fullest extent allowed by law:

We are not liable for indirect, incidental, or consequential damages.Our maximum liability is limited to the amount paid for the Service in the last 3 months.

11. Indemnification

You agree to defend, indemnify, and hold harmless Ideal Performance Group Inc. from:

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  • Claims, damages, and expenses arising from your use or misuse of the Service.

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  • Legal fees and liabilities related to your violations of these Terms.

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  • Any third-party claims resulting from your actions.

12. Governing Law & Dispute Resolution

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  • These Terms are governed by the laws of Louisiana, USA.

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  • Disputes must be resolved through binding arbitration in Baton Rouge, LA.

13. Changes to These Terms

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  • We may update these Terms at any time.

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  • Changes take effect upon posting to our website.

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  • Your continued use of the Service constitutes acceptance of the updated Terms.

14. Contact Information

Ideal Performance Group Inc.

7714 Bles Ave Apt B

Baton Rouge, LA 70810

Phone: 888-489-2957

Email: [email protected]

15. License to Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our platform and services solely for your business use. You may not resell, sublicense, or use our services for unauthorized purposes.

16. No Guarantee of Results

While our tools are designed to enhance business performance, we do not guarantee any specific financial, marketing, or operational outcomes from using our services.